BEN VIEW HOLIDAY PARK LTD

DEFINITIONS

The “Guest” (defined as the person who has rented the accommodation) also known as the “Lead guest”. The “park” is defined as Ben View Holiday Park Ltd.

OVERVIEW

Guests understand that access to the park cannot be granted unless the agreed price is paid in full prior to the visit start date. Guests fully acknowledge and agree to the terms below:

RESPONSIBILITIES OF LEAD GUEST

The lead guest is responsible for providing all other guests with copies of documents provided by Ben View Holiday Park Ltd, such as the Booking Confirmation etc. The Lead Guest is also responsible for ensuring that all members of the group are fully aware of the terms and conditions stated within this document.

In all adverts we give an honest description of the park, it is the responsibility of the Lead Guest to ensure they have a good understanding of all information provided and check that all aspects of the holiday they are booking suit the needs of the group.
A booking is confirmed only when your booking is accepted by us.
We reserve the right to refuse any booking without explanation.

BOOKING PROCESS/PAYMENTS

Depending on when the booking is made, it may be that full payment is due at the time of booking. Otherwise deposit payments made are non-refundable.

For the avoidance of doubt payment will only have been made under this contract when the monies have cleared into our bank account. You must allow for any reasonable delays in banking clearance.

CANCELLATION BY GUEST

All deposit payments made are non-refundable.  If a cancellation needs to be made, between 2- 6 weeks of arrival date guests will be eligible to receive 75% of the total cost minus the deposit amount.  If cancellation within 2 weeks of arrival date, the guests forfeits any refund. We strongly advise all guests to arrange their own holiday cancellation insurance.

CANCELLATION BY US

In exceptional circumstances beyond our control (e.g. damage, maintenance, extreme cold weather conditions), we may have to cancel your booking. If we do so we will tell you as soon as possible prior to your holiday date and you may either choose to receive a full refund or accept an alternative holiday with us at the advertised price but you will have no further claim against us.

Should the need arise we reserve the right to change your accommodation during your stay, this would only be in exceptional circumstances and would be to a similar or higher standard pitch.

FORCE MAJEURE

The park is not liable for failure to perform their obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity, internet or telephone service. In this situation no monies will be refunded to the Guest.

TRAVEL INSURANCE

We advise that ALL GUESTS have their own travel insurance.

PRICES/PAYMENT

All prices are correct at the time of publication, however we reserve the right to alter or amend our published prices so long as you are notified before booking.

Our published tariffs include VAT at the applicable rate. We reserve the right to amend our prices to reflect any change in the rate of VAT or if any new taxes, levies or duties are imposed on your holiday.

SPECIAL OFFERS AND DISCOUNTS

Discounts and special offers may be offered in conjunction with our brochure prices. All discounts and special offers are subject to availability and may be withdrawn without prior notice. Only one discount or special offer may be added per booking. Discounts and special offers will only be applied if mentioned by you during the booking process and cannot be applied retrospectively.

SPECIAL REQUESTS

Please note that we will do our best to meet any reasonable special requests, however we are unable to guarantee any requests. Please note special requests do not form part of the booking contract and are not a condition of booking.

GUESTS WITH MOBILITY DIFFICULTIES

If your party includes someone with mobility difficulties please let us know prior to booking and we’ll be pleased to offer further advice.

EMERGENCIES:  Any emergency contact numbers for site staff are to be used only in the event of emergency and not for routine enquiries.  But please call 999 for any medical or fire emergencies. 

DOGS

Our park welcomes well-trained dogs however we ask that Owners adhere to the following site rules:
A maximum of 2 dogs allowed per accommodation.

Dogs must be kept under control, on a lead and accompanied by a responsible adult at all times.
Some breeds of dog including those listed in the Dangerous Dogs Act 1991 are not allowed. Please provide us with the details of the breed of your dog when you book.
Owners must pick up after their dogs immediately and with no exceptions.
Management reserve the right to ask any dog Owner who is not adhering to the above rules to leave the park.

ARRIVAL/DEPARTURE TIMES & LATE ARRIVALS

Checking in times: Lodges are available from 4pm on day of arrival.
Departure times: Units must be vacated by 10am on the day of departure.

YOUR GROUP

All guests must be declared by name at the time of booking. Following confirmation of booking any required changes to the group must be requested by email in advance of your stay and confirmed by our management team.

We have a strict policy on the maximum number of guests we allow within our units. The maximum occupancy of our lodges are restricted to the number of berths of the unit and must include any babies and/ or children. We cannot accept extra people within the units – if the number of people within the group exceed the berth of our unit we will strictly enforce that people leave the accommodation for health and safety and insurance purposes. If you are unsure of what our accommodation comprises of, please contact us for clarification.

The maximum stay is 28 consecutive days.

We will not accept your booking if your group does not include a person over 18, nor will we accept bookings from single sex parties of three or more persons, except by prior arrangement. We may require you to show proof of age on arrival at the park.

If you do not comply with these conditions we have the right to cancel your booking or require you to leave the park and you will not be entitled to any refund of monies paid for your holiday. We retain the right to refuse any booking if we consider it necessary to do so in order to preserve the comfort and enjoyment of our other guests.

BEHAVIOUR/NOISE

You must comply with decent standards of behavior during your stay and must show consideration for all other persons on the park. If your behavior is unsatisfactory or your group are making excessive noise, then we may elect to terminate this agreement and require you to leave the park immediately.

In these circumstances we will treat your booking as having been cancelled by you from the moment of termination and no refund will be due to you.

If you or any person for whom you are responsible causes damage to any property on the park or causes us loss you must pay such sum as is necessary to make good the damage or loss including any sums we may expend in compensating other people.

We ask that all guests are mindful of the comfort of other guests. No loud music or loud noise will be tolerated. All guests are asked to pay particular care to noise levels from 10pm onwards.

VEHICLES

All guests and visitors must comply with the park speed limit of 5mph.
We retain the right to refuse permission without giving any reason.
Maximum of 2 cars per unit.  1 car can be parked by your accommodation, the other car will be asked to park in the main car park.

SMOKING POLICY

It is illegal to smoke inside enclosed public buildings. E-cigarettes are not permitted in enclosed public areas or accommodation either.

CHILDREN

You are responsible for the welfare, safety and behavior of any members of your party who are under the age of 18 years whilst they are on the park and using our facilities AT ALL TIMES.

SITE LICENCE

You must observe the conditions of the Site Licence, a copy of which is displayed in the reception area of each park. We will be pleased to provide you with a copy on request.

INCLEMENT WEATHER

You will not be entitled to any refund as a result of inclement weather conditions.

PARK SETTING

Our park is in a countryside location and as a result we try to preserve the rural character. Therefore in areas the park may have uneven ground and limited lighting. It is imperative that children are properly supervised at all times. Children and dogs remain the responsibility of the lead guest at all times.

Due to our rural location we have many species of wildlife present and we ask that you respect all wildlife (in particular birds in nesting seasons).

LIABILITY

We shall not be responsible for any loss that you may suffer as a result of any act or omission by any person who is not employed by us. We do not accept responsibility if you suffer illness, injury or death on holiday unless it is due to the negligence of our employees.
We accept no responsibility whatsoever for your personal belongings whilst they are on the park.

OUR SERVICE TO YOU

We do all that we can to ensure you have an enjoyable stay. However, occasionally problems occur, if they do please report to the park reception immediately.

If any reported matter is not resolved during your stay, the person who is the lead guest on the booking must notify in writing within 7 days after the end of your holiday. We are only able to take action on any complaints that have been bought to the reception or duty manager’s attention during your stay so we have the opportunity to solve the problems experienced fairly and effectively.

MARKETING ACCURACY

Whilst all care is taken to ensure the details in our brochure and on our website are correct at the time of publication, we reserve the right to make changes to, suspend or withdraw any advertised facility, amenity or service. CLIENTS ARE FULLY RESPONSIBLE FOR CHECKING THE TYPE OF ACCOMODATION BOOKED PRIOR TO ARRIVAL. The photography used in marketing material including on our website is intended for guidance only. Any off park attractions mentioned in our marketing are subject to the operator’s relevant opening times, restrictions and prices. If you are planning to visit an attraction mentioned in any of our marketing material please visit their website to check seasonal opening times prior to your trip.

MISCELLANEOUS

This agreement is personal to the parties named in the booking and cannot be transferred. If you or any member of your party breaches their obligations under this agreement we may take action against all or any of you. Should any part of this agreement be void then it shall be disregarded and the remainder will continue in full force and effect. This agreement shall be subject to English law and to the non-exclusive jurisdiction of the English Courts.